field services
Somewhere in your business, a workaround is doing software’s job
Tired of spreadsheets, group texts, and retyping the same job? We build what’s missing so your teams do less manual work, then we stay as your business or platform changes.
The problem
Two things your platform never got right.
It skips the 20% where your business lives
You asked the vendor and it was on the roadmap. You bought an extra module and half of it works, billed per seat. So the way your business really runs lives in a spreadsheet, next to software you pay for every month.
The tools you do use don’t talk to each other
Your crews have a field app they like, and your office has a platform it relies on. Between the two, someone retypes the job, reconciles the numbers, or keeps a spreadsheet as the bridge. So invoices go out late and job costs are a guess.
Either way, the same thing happens. The real business runs in spreadsheets and group texts, next to expensive software.
Close the gaps and the whole business speeds up.
When what the field captures lands in the system correctly, the office stops waiting on it. Invoices go out the same day. Job costing stops being a guess. The numbers you read at 6pm are numbers you can trust.
That is what you are really buying: cash collected faster, and knowing which jobs made money.
What we build
Whatever you’re running on spreadsheets and group texts.
We start from the gaps in your business, not from a feature list. Here is where they usually are.
The part of your platform that doesn’t do what you need
The platform covers most of the job. We build the rest alongside it: the service line with different rules, the warranty process, the customer billed differently, the insurer’s paperwork.
The seams between the systems you already pay for
Your platform, accounting, payroll, suppliers. Wherever someone retypes data between two screens, or a spreadsheet is the bridge, we build the connection.
Work that gets done in the gaps
A tech describes the job out loud and it lands in the system as a finished work order. Completed jobs that never got invoiced are caught before they cost you.
Visibility your platform can’t give you
Job costing by crew, which work actually makes money, why one truck’s margins are off. The answers you want at 6pm, not just what the platform happens to know.
And sometimes, all of it
Occasionally there is no platform worth building around. Discovery tells us when that is true, and we will say so plainly.
Every one of these keeps changing as your business changes. That is why we stay.
Why we stay
Building software got cheap. Keeping it working didn’t.
Anyone can get something working now. What nobody wants is what comes after: keeping it working while your business changes and the platforms underneath it change too. That is the part we do, and we are still there in year three.
A quiet month isn’t a month where you got nothing. It’s a month where the thing you depend on didn’t cost you a day.
And if you ever go another direction, you keep everything we built.
How to start
Start with discovery.
We spend a couple of weeks figuring out how the work actually flows, where it is breaking, and what is worth building. You get a recommendation you could hand to anyone, including someone who isn’t us.
Tell us where the spreadsheet is.